Manufacturers Warranty

This hoist is fully warranted against defective materials and manufacturing faults for 12 months from the date of purchase.

his hoist is fully warranted against defective materials and manufacturing faults for 12 months from the date of purchase.

Goods sent back under our warranty must be accompanied by the sales invoice and warranty card. Failure to include a valid warranty card and sales invoice with a return may result in;

• A delay in the return being processed
• Extra expense incurred to the party sending the item to the manufacturer
• Rejection of the return

A returns postage fee will be charged on any product returned under the warranty, which is found not to be faulty. We reserve the right to be notified about all returns before receipt; otherwise, they may be rejected.

Examples of exclusions to our warranty, but without limitation to, are listed below:

•  Products damaged during installation.
• Products damaged during transportation; after the arrival of the invoice to the delivery address.
• Products damaged due to disassembly by users or repair agents; not appointed by Bonds Hoists Ltd.
• Products damaged as a result of; fire, flood, abnormal voltage, or a natural disaster.
• Products were damaged; due to alteration in any way by an unauthorised technician, including removal of the black connection block.
• The hoist has been damaged by operation without at least a 5 kg load attached.
• The hoist has been damaged by being left without at least a 5 kgs load attached.
• The sales invoice has been altered in some way.
• The sales invoice and a valid warranty card are absent from the return with the hoist.

If you believe you need to claim your warranty, contact us in the first instance for assistance. It may be that there is a simple explanation as to why your hoist is not functioning.

*Remember, the hoist will only work with a minimum of 5kg hanging on it.