FAQ

Stock goods will be dispatched within 1-3 working days. Stock goods are dispatched by a next day courier within the UK, outside of the UK goods will take a few days longer.
Goods which are not in stock will be dispatched direct from the manufacturer and will be with you in approximately 3-4 weeks.

Most items are delivered free, further information can usually be found on the specific product page in the top right hand corner.
Please see our 'Delivery Services Explained' page for more information.

Should your goods arrive damaged, please contact us within 48 hours. Please do not sign for obviously damaged goods or make a note against a signature that goods are either 'damaged' or 'not checked'. We cannot assist if you sign for your goods and later find them to be damaged.

Potentially yes, please contact us to discuss your individual requirements.

Orders for stock products can be cancelled for a full refund if they have not been shipped. Once shipped, our Returns Policy applies. See our Terms and Conditions.

Orders for specials can be cancelled for a full refund within three days of purchase. Once specials are shipped they can only be returned because of faulty manufacture.

• Debit or credit cards online or over the phone
• Sterling/GBP/£ - Personal, business or post office cheques made payable to 'Bonds Hoists Ltd';
• Money/bank transfer;
• Payment through PayPal;
• Payment by cash (although we do not recommend posting cash).

Please try again ensuring that all your details are correct. There are several common reasons why payments fail, please read through this list carefully:
• You may have inadvertently entered incorrect details – please attempt to place your order again being careful to ensure all details are correct;
• You have tried to process your order with a billing address which is different to your card’s statement address – please ensure that you have entered the same address to which your card statements are sent as your billing address (especially the postcode). You can add a separate delivery address if you require;
• You may have a credit limit on your card (daily or monthly), which you are breaching by trying to place your order, this will mean your bank will stop us processing you card payment – please discuss this with your bank;
• Your bank deems your transaction as abnormal when compared to your usual spending patterns and has stopped the card transaction – please phone your bank to ensure this isn’t the case;
• The card you are using has expired, been replaced and/or cancelled or reported stolen;
If you feel that the problem isn’t at your end and your payment has failed a second time please contact us and we will do all we can to assist you.

Yes a full tax receipt is sent out with goods.

Yes we can deliver to a different address. For security reasons however, on rare occasions we may ask for further information before processing your order.

The hoist itself is designed to be simple to fix in in place. It can be fixed flush to the underside of your ceiling or in a ceiling/roof void.
In each corner of the top plate of the hoist there are a number of holes that will allow you to bolt your hoist in place. You will have to sort something to bolt into. Always use bolts for this kind of fixing - not screws.
The third picture on all our hoist products attempts to demonstrate how the hoist could be fixed.

Yes. The hoist is designed to be fitted directly above the hanging fixture - it cannot be run through pulleys; this is not possible for two reasons:
• The design of the connection plate (which lowers and raises) - see Q8. for more information.
• It would put undue strain on the rope mechanism inside the hoist, which would eventually cause the hoist to fail.

Firstly we are not electricians nor are we informed about your specific projects electrical installations - please consult with a qualified electrician for advice on installing your hoist.
As a guide however: the stated ratings on our website our the manufacturers recommendations for the hoists and are to do primarily with the operation of the motor in the hoist. On start up the motor will create a power spike - which when under full load will be just below the stated requirements. In our experiences these requirements do not need to be taken literally throughout your electrically installation as all models of the hoist will normally operate on a normal 13A three pin plug. You do need to ensure however that the hoist's power supply is taken from the correct type of breaker. A "C" or "D" class breaker should accommodate the start up spike of the motor.

The hoist has two lives and a common neutral. Live 1 (L1) gives power to the hoist and the light. L2 give power just to the light. It is our recommendation that if your hanging fixture has only one circuit you use L2 exclusively for the lights and L1 exclusively for the hoist.
As there is a common neutral both circuits have to come off the same breaker. Each live can be switched.

Yes, it is possible to split the common neutral, if you know what you are doing with electrics however we cannot recommend it and it will void your warranty with us.

As standard it is our experience that the hoist will not work with Lutron or equivalent lighting systems due to the shared neutral. If you really want to use your Lutron system - see Q5. above about splitting the neutral.

Yes, no problem. The hoist however will not operate correctly if it doesn't have full power - so if you switch L1 with a dimmer switch ensure it is on full before trying to operate the hoist.

The hanging fixture connects to a round connection plate (usually red or white), on the hoist, which is about 85mm in diameter and goes up and down when the hoist is operated. On the underside of this connection plate there is a shackle arrangement to hold your fixture and three female electrical pins (two lives - L1 & L2, and a neutral - N). Your fixture wires to this connection plate, using spade connectors to push onto the pins. On the upper side of the connection plate are three metal rings. When the connection plate lowers it disconnects from the power supply. This is a safety feature to allow persons to work on the hanging fixture completely free from the risk of electrocution. When the connection plate is in the fully raised position the three rings make contact with three copper pins on the hoist which reconnects power to the fixture.
In short the plate un-plugs from power when lowered and plugs itself in when fully raised. There is no cable reel and there is no winding or un-winding of electrical cable.

The hoist is earthed internally and this cable goes into the black connection block to the side of the hoist. Wire your electrical earth to this as normal.
Your hanging fixture is connected to a round connection plate and is powered through this, when lowered it receives no power (see Q8. above). On the base of the connection plate there is a round nut, to earth your fixture attach an earth wire to this and retighten - we recommend that you use some lock tight help ensure this doesn't come undone again. When your fixture is fully raised it will earth through the hoists earth.

This is thoroughly not recommended. As with all electrical devices, a certain amount of ventilation is required so the product doesn't over heat. Secondly the hoist should be accessible for maintenance. Ideally the hoist should be installed in a roof void where access can be easily obtained.

The hoist and the light fitting need to be wired in a particular way, off their own dedicated supply. It is recommended that the hoist is wired so it can be powered down/turned off when not in use. Please refer to our wiring guide for further information. Leaving the hoist powered up when not in use will lead to the ultimate failure of some electronic components.

Please note: There is a built in safety device which means that after the hoist is powered up, it will only operate for 3 minutes either in the lifting or the lowering mode. After a lapse of more than 3 minutes without the hoist being operated, the safety device will prevent the hoist from operating. Simply power off the electrical supply and power on again then press the remote control once more to activate the hoist to lower or lift up the lights.

Have you checked the batteries on the remote? If the remote’s (red) light is either not activating at all or is quite dim when a button is pressed or if the remote just isn’t that sensitive, it is a good idea to try a new battery and see if this solves any issues. The remote’s battery can be found under the bottom panel on the back of the remote.
Replacement remote control battery type: 23A12V
• If you believe the remote’s battery is good, then there may be a potential signal problem. The effective remote range is around 15-30 metres depending on the environment. Signal strength/sensitivity issues have been experienced where hoists have been placed near heavy electric conduits or near stage trussing and rigging. Try and find the location which has the best direct line-of-sight to the hoist, without interference from other items for best results.
• Check the wiring of the hoist – power can be supplied to the hanging fixture from both ‘L1’ and ‘L2’ on the connection block; however the hoist will only operate if ‘L1’ has been supplied.
• Is your remote still tuned in? The remote is capable of operating over several frequencies. The hoist and remote obviously need to tie to the same frequency. Remotes/hoists are known to occasionally become unpaired leading to communication problems, especially during installation, possible causes may be due to power fluctuations or surges during this time. To retune your remote to your hoist:
o Switch off all power to the hoist;
o Turn the power back on to the hoist;
o Within 10 seconds and whilst you are within the remote’s signal range of the hoist (you are trying to retune) – point the remote at the unit and press and hold both buttons down on the remote and hold for at least 10 seconds. Your remote should now be back in sync with your hoist.

• If you attempt to lower the hoist, as stated above, without at least 5kg weight attached, the locking pin will unlock (you may hear a clunk noise) but the hoist will not lower and you may also cause damage to the unit. NEVER attempt to force the cable back into the unit; you will cause the cable to birds nest inside the unit resulting in the underweight switch being permanently activated, due to the slackness in the rope.

• Check how you have connected your hanging fixture to the connection plate.
o Your fixture needs to connect to the ‘N’ male connector and
o Preferably ‘L2’ or both ‘L1 and L2’.
• Ensure your connectors, on the connection plate, are firm and secure. Crimp them tightly. During rising and lowering the connectors may otherwise work loose.
• Have you wired the black connection block (figure 2) accordingly? If you have attached your fixture to L2 on the connection plate, L2 on the block needs wiring. If you have attached it to ‘L1 and L2’ then you need to supply and keep supplied, ‘L1 and L2’ on the connector block.

• Check the wiring. Ensure everything from the consumer unit right down to the connection plate is wired as explained above.

• Trying to get a single remote to operate all units will not work.
• DO NOT attempt to lower multiple hoists at the same time using one remote - you will encounter problems.
• DO NOT attempt to connect a single object to multiple hoists. The hoists will not lift evenly and the load will therefore not be spread evenly – leading to extra load on individual units. A shift in the centre of gravity to a point which isn’t directly below a unit may also create undue stresses on the unit, shortening its life expectancy.
• BE AWARE when trying to retune a remote that you are only working with one hoist. Power down all the hoists you are not working with and work with one hoist at a time.
• IF POSSIBLE only attempt to lower one hoist at a time, unless you are sure that they are far enough apart that individual remote signals will not be ‘picked up’ by both hoists.